Failed to install Qiling Disk Master
This article applies to:Qiling Disk Master all versions
Introduction:
When you try to install new version of Qiling Disk Master with old version uninstalled, you may receive these messages below:
Message 1:
You repeatedly get the message: "Qiling Disk Master has been installed in your computer. Do you want to uninstall it?"
Message 2: When installing the new version, an error occurred while trying to rename a file in the destination directory: Move File Failed: code 183:Cannot create a file when that file already exists.
Message 3: When installing the new version, an error occurred while trying to replace the existing file: Delete File Failed:
code 5:Access is denied.
Message 4: When uninstalling the previous version, File "C:\Program Files\Qiling\Disk Master\unins000.dat" does not exist. Cannot uninstall
These messages appear are likely that previous version of Qiling Disk Master has not been uninstalled completely when installing new version.
Solutions:
Method 1: for Message 2, please press Win+R to open run box, type into "CMD" to open command prompt window, then switch to the installation directory of the software(cd C:\Program Files\Qiling\Disk Master), then run "DiskMasterUI.exe unInstall". After that, please install again.
Method 2: Please check the following items:
1. If Qiling Disk Master folder still exists in the installation directory, please manually delete it (generally, it is under C:\Program Files\Qiling). To do this, you need to close ABService.exe under Progress via Windows Task Manager. For closing it, you might first need to stop "Disk Master Agent" Servic under Services in Windows Task Manager. You can press Ctrl-Alt-Delete from anywhere and you'll see a link to start Task Manager. You can also right-click the taskbar and select "Task Manager."
2. You also need to check and delete something in Registry. Please press Win+R to open run box, then type into "regedit" in the box labeled to "Open" Registry.
(1)Locate the following and delete them:
Note: Please copy and paste the path to locate the file.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8213CE5C-49D8-45CC-98C1-7355D18995C5}_is1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vDisk
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\diskbckp
(2) Locate the following path, and then delete the "diskmaster" value.
Note: Please copy and paste the path to locate the file.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
If there are still any problems, please contact our Qiling Support Team.
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