"You've had your GoPro Hero for a month, but it suddenly stopped working and the second battery is also not functioning. You've tried various troubleshooting steps, but nothing seems to be working."
Many GoPro users encounter the common issue of their device not turning on. Symptoms include the camera not responding to external power banks, not charging, no red light, and overheating. If you're experiencing these problems, try the following steps to troubleshoot and potentially fix the issue before returning it to the store where you purchased it. This might save you some time and hassle.
Step 1. try to reset it. Press and hold the Power/Mode button on the front of the camera for 10 seconds to turn it on if the battery has a charge.
Step 2. Charge the battery. If the GoPro still won't turn on after step 1, try charging the battery. Connect the camera to a computer using the USB cable, and if a red LED light appears on the front within a few minutes, proceed. If not, press and hold the Power/Mode button for 10 seconds while connected. If still no power, try using a different USB cable and port or charger.
You can also try to charge the battery with a wall charger, which will shorten the charging time. Connecting it to a wall charger via a USB cable will take only 5-10 seconds for the red LED to light up.
The red LED light on your camera indicates that it's charging its battery. This process can take up to 4 hours when using a computer, and only 2 hours when connected to a wall charger that outputs 5V and 1A.
If your GoPro won't turn on, you can check out the details here and ask for help. If you've lost any videos or photos, you can try using oPro data recovery software to recover them. This software can scan your GoPro SD card for deleted or lost files and supports all kinds of SD cards and file types. It's available for both Mac and Windows PC, and can help you recover your lost GoPro files.GoPro data recovery software to recover them. This software can scan your GoPro SD card for deleted or lost files and supports all kinds of SD cards and file types. It's available for both Mac and Windows PC, and can help you recover your lost GoPro files.
Connect your GoPro to your computer using a USB cable, and once it's recognized, it will appear as an external hard drive. Then, download and install the GoPro data recovery software on your computer, choosing the version that matches your operating system (Windows or Mac).
Launch the software, select the GoPro SD card from the window, and click "Scan" to begin the scanning process.
The software quickly scans your GoPro for deleted or lost files, including videos and pictures, taking only a few minutes. Once complete, you can filter out the files, preview them, and click "Recover" to save them on your computer. Note that recovered files should not be saved back to the GoPro or its SD card, as they may be lost again.