When you try to reset or refresh a Windows 10/11 PC, you may get an error saying "Could not find the recovery environment. Insert your Windows installation or recovery media, and restart your PC with the media".
Even if you boot into recovery mode, you will find nothing under "Troubleshoot" - normally you should see "Reset your PC" or "Advanced Options" here. That is, you are unable to use any of the Windows 10/11 recovery options unless you insert a Windows recovery media or installation disc. So, what exactly causes such problems?
There are many possible causes, but it is most likely because:
📴 Disabled Windows RE status |
You can only enter the Windows Recovery Environment when the Windows RE status shows “Enabled”. |
📑 Corrupted Winre.wim file |
If the Winre.wim file is corrupted, then the Windows Recovery Environment cannot load. |
❗ Broken installation disk |
If you use a broken Windows 10/11 installation disk, then you cannot enter WinRE. |
❓ Hardware or firmware issues |
Problems with the hard drive, motherboard, or BIOS/UEFI settings can prevent WinRE from loading. |
You can read this tutorial below to fix the error and continue using Windows recovery options. Or, you can try a reliable alternative to access recovery environment and perform system restore easily.
The first thing you should do is to check the Windows RE status. If the Windows RE location is missing, then you need to locate the Winre.wim file or copy it from other location.
You can also extract the Winre.wim file from Windows installation file.
You can run the command “reagentc /info” in an alleviated command prompt to check the recovery status.
1. Type “CMD” in the Windows search box and press Enter. Locate the result Command Prompt, right click on it and select Run as administrator.
2. Type “reagentc /info” (without quotes) and press Enter.
3. If it is disabled, just type “reagentc /enable” to re-enable it.
If the Windows RE status is Enable and you still could not find the recovery environment, then you should check if the Windows RE location is valid. If this image file corrupted or missing, you cannot use the Windows Recovery Options.
The Winre.wim file is usually located on Windows recovery partition. You cannot see it in Windows File Explorer because it does not have a drive letter. If you want to view the Winre.wim file, you need to assign a drive letter to the recovery partition with Disk Management or Diskpart.exe.
In some cases, there is no recovery partition on your system disk. Then, the Winre.wim file is usually located on C: \Recovery, which is a hidden folder.
In order to locate the Winre.wim file, you can search the file on your computer. From an elevated Command Prompt, type the following command to search for the Winre.wim file on C: drive:
In a rare case, the Winre.wim file may be stored on another drive. Then you need to change the switch C: to the corresponding drive letter. For example, to search D: drive for the file, type: “dir /a /s d:\winre.wim” (without quotes).
When you find the Winre.wim file and it is vaild, you can type the command:
Here's my example: Reagentc /setreimage /path C:\Recovery\WindowsRE.
If the Winre.wim file is corrupted, then you can copy the Winre.wim file on another computer that runs the same version of Windows to this computer. If you have the Install.esd file, you can extract that file and then you will get the Winre.wim file.
When you get the Winre.wim file on your computer, do not forget to run the “reagentc /setreimage /path [path]” command to specify the Windows recovery environment location.
If you have Windows 10/11 recovery disk or installation drive, then you do not really need to fix this error, instead, you can use it to reset your Windows 10/11 or use any other recovery options. You can also create a recovery disk from another computer to use recovery options.
Since Windows 10/11 recovery options sometimes does not work as it should, you may consider creating an alternative path to recover operating system easily.
Qiling Disk Master Professional is a reliable software supporting Windows 11/10/8.1/8/7/XP/Vista. It provides complete features to backup OS regularly, and create a recovery environment (WinPE) for system recovery in case the computer crashes or even fails to boot.
With its concise interface, the whole operation can be done smoothly and easily. Download the backup software here, and follow the guide below to have a try.
(PS: The free trial version can only be used within 30 days. To continuously protect data and recover system in a disaster, please upgrade to full version.)
This will add "Qiling Disk Master recovery environment" to the boot options menu and you will see it every time you start a computer. Thus, even when Windows 10/11 could not find recovery environment, you can enter WinPE and recover system via Qiling Disk Master.
Unlike the recovery environment that works only on the current computer, you can choose to create a bootable media to boot any computer running the same or lower version of Windows. It works the same as recovery environment, but requires you to prepare a USB or CD/DVD to store all the boot files.
Create automatic system backup in case of recovery needs:
Either way, when there is a problem with your computer, you can perform system restore in the recovery environment. And it requires a system image of a healthy state for system recovery. So you may need to create a system backup first.
In daily use, you need to set this task automatically and worry-free:
Resolve the "Windows cannot find recovery environment" problem with the provided methods. Alternatively, utilize Qiling Disk Master to create a recovery environment or bootable media for computer failure situations.
Prepare a system or disk backup image in advance for seamless restoration. With the dissimilar restore feature in Qiling Disk Master, the backup image can be restored to another computer.
Qiling Disk Master's advanced editions offer additional capabilities. Deploy system images across networks or create a portable version to perform backups on any PC without installation.